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Five Ten shoes typically run true to size, but fit can vary by model. For mountain bike shoes like the Freerider Pro, we recommend ordering your normal street shoe size. Climbing shoes tend to fit snugger — many climbers size down half to a full size for performance-oriented models like the Hiangle Pro. Check the specific product page for model-specific sizing notes, and if you’re between sizes, we suggest going up for all-day comfort or down for precision climbing performance.

Return and exchange policies are determined by the retailer where you purchased your Five Ten shoes. If you ordered through our Amazon storefront, Amazon’s standard return policy applies — most unworn shoes can be returned within 30 days of delivery. For questions about a specific order, contact the retailer directly or email us with your order number and we’ll help point you in the right direction.

Yes. If you ordered through Amazon, tracking information is available in your Amazon account under “Your Orders.” You’ll also receive email updates with tracking details as your order ships. For orders placed through other retailers, check your confirmation email for tracking links or log into your account on that retailer’s site. If you can’t locate tracking info, reach out to us with your order number and we’ll help you track it down.

Shipping times depend on the retailer and shipping method you selected at checkout. Amazon Prime orders typically arrive in 1–2 business days for Prime members, while standard shipping generally takes 3–5 business days. Other retailers may have different timelines. If your order hasn’t arrived within the expected window, contact the retailer’s support team or send us your order details and we’ll help you follow up.

We occasionally work with bike shops, climbing gyms, and racing teams on bulk orders or team pricing. If you represent a shop, gym, or team and you’re interested in carrying Five Ten products or outfitting your crew, email us at hello@fiveten-shoes.com with details about your organization and we’ll see what we can arrange. Individual consumer orders go through our retail partners like Amazon.

For mountain bike shoes, wipe down the uppers with a damp cloth after muddy rides and let them air dry away from direct heat. Don’t throw them in the washing machine — it breaks down adhesives and materials over time. For climbing shoes, brush off chalk and dirt after each session and store them in a ventilated area, not stuffed in a hot car or gym bag. Stealth rubber soles can be resoled by a qualified cobbler once they wear down, extending the life of your favorite pair significantly.